Refund Policy

We can process returns and refunds only for items purchased from Abbaponics.com or one of its affiliates. To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects. 

If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Our return policy is as follows;

  • All returned merchandise must be in resalable condition
  • The product must be free from scratches and/or defects
  • The product must not have been installed or used in any way
  • You must have the original packaging for the item
  • There are no returns on special order items, unless defective

15% restocking fee will be charged on all returned merchandise, unless defective or damaged.

We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment claim with the respective shipper. 

Return Policy Exceptions

  • Returns can only be made within 30 days of receiving your product(s)
  • Exchanges can only be made within 60 days of receiving your product(s), be in resalable / new condition; restocking fees may still apply
  • Merchandise must have not been damaged in freight transit

Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions. 

Mailing In Your Return

Here are the simple directions to follow when you make your return by mail:

  • Contact our returns department to set up the return and initiate processing. Once you have set up your return by phone you will be e-mailed an RMA number within 3-5 business days. Along with this return number you will receive a ship-to address where you must send your merchandise to. Be sure to include your RMA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RMA number, your return could be subject to additional restocking fees.
  • Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
  • We recommend items be returned via UPS, FedEx, or other insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
  • You are responsible for all shipping charges. 
  • Items received past the return period plus reasonable shipping time may not be processed.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.

We will do our best to process the return quickly. Please allow 10-15 days for processing. Refunds will be credited to the original purchasing credit card account number only.

To begin processing a return, please contact our customer service department.